Privacy Policy
Last updated: July 8, 2026
Tideon AI, operated by TVIS Solutions LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, contact us, or engage our security and assurance services.
Information We Collect
Contact & Business Information
When you contact us, book a call, or enter into an engagement, we collect the information you provide — such as your name, email address, company, role, and any details you choose to share about your needs or systems.
Website Usage Information
We collect information about how visitors use our website — such as pages viewed, referring links, and general device and browser data (including IP address) — to understand and improve our site.
Information Accessed During Engagements
To perform a security assessment, we access the systems, configurations, logs, and data within the scope you authorize. This may include personal data contained within your systems. For that data, you are the controller and we act as a service provider (processor): we access and process it only to perform the services, in accordance with the applicable engagement agreement and any data protection terms.
How We Use Your Information
- Provide, perform, and support our security and assurance services
- Respond to inquiries and schedule and prepare for calls
- Improve our website and services
- Communicate with you about engagements and our services
- Ensure security, prevent fraud, and comply with legal obligations
Data Security
We implement industry-standard security measures to protect the information we hold. Information is encrypted in transit and at rest, we use secure cloud infrastructure, and we regularly review our security practices. Access to information — including any client data we access during an engagement — is strictly limited to authorized personnel who need it to perform the services.
Data Retention
We retain contact and engagement records for as long as needed to provide our services and for legitimate business, legal, and record-keeping purposes. Data we access within your systems during an engagement is handled in accordance with the engagement agreement; at your request, we return or securely destroy client materials in our possession after the engagement, except where retention is required by law. Some information may persist in backups for a limited period.
Data Sharing
We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:
- With service providers who help us operate (under strict confidentiality agreements)
- When required by law or to respond to legal process
- To protect the rights, property, or safety of Tideon AI, our clients, or the public
Third-Party Services
We rely on a small number of trusted third-party providers to operate. Each processes only the data needed to perform its function and is governed by its own privacy policy:
- Scheduling — we use Calendly to let you book calls. When you schedule, Calendly collects the details you enter (such as name and email) and may set cookies in your browser.
- Hosting & infrastructure — cloud providers that host our website and process technical data such as IP addresses and request logs.
- AI providers — we may use third-party AI models to help deliver our services, subject to appropriate safeguards.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. Where we process personal data on behalf of a client (within their systems), please direct such requests to that client as the controller, and we will assist them as required.
AI and Machine Learning
We do not use your data, or the data we access during an engagement, to train general AI models. Any AI providers we use to deliver our services are bound by appropriate safeguards and do not train on your data without consent. We may use aggregated, anonymized information to improve our services.
Cookies
We use essential cookies to maintain your session and preferences, and analytics cookies to understand how our website is used. Our embedded scheduling widget (Calendly) may set its own cookies. You can control cookie preferences through your browser settings.
Children's Privacy
Our website and services are intended for businesses and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website or services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
TVIS Solutions LLC
Email: privacy@tideon.ai
Address: Austin, Texas